Shipping Policy

UK Mainland FREE Shipping 

We ship from Argentina via DHL Express or FedEx with the expected delivery time of 7 to 21 days (depending on the barbecue purchased) from the date your order is placed.

Shipping and customs fees are included in the published prices.

For those ordering from the Isle of Wight, Isle of Man, Guernsey or Jersey. please contact us at info@fuegosuk.com providing your full address and telephone number before placing your order for an accurate quote.

International Shipping 

If your shipping address is outside the United Kingdom, please contact us at info@fuegosuk.com providing your full address and telephone number for an accurate quote.

When ordering outside of the United Kingdom, the receiver is responsible for assuring the product can be legally imported to the destination country.

The receiver is the importer of record and must comply with all laws and regulations of the destination country. The receiver of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the receiver's country. Additional charges for customs clearance must be fulfilled by the receiver. Fuegos UK has no control over these charges, nor can Fuegos UK predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your international order, please contact us at info@fuegosuk.com.